Privacy policy
# PRIVACY POLICY
Last Updated: August 29, 2026
Kippush ("we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit kippush.ca, place an order, submit a custom design, contact us, or otherwise interact with Kippush.
We handle personal information in accordance with applicable privacy laws, including Quebec privacy legislation.
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## 1. Information We Collect
Depending on how you interact with Kippush, we may collect personal information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information and purchase history
- Communications with us
- Information necessary to process and fulfill your order
Payment information may be processed by Shopify and applicable payment providers. Kippush does not directly store complete payment card information.
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## 2. Custom Orders and Uploaded Files
When you order a personalized product or request custom work, you may provide information including:
- Names
- Dates
- Messages or personalization instructions
- Logos
- Artwork
- Images
- Design files
- Other information necessary to prepare your order
We use this information to prepare digital proofs, communicate with you about your order, produce your customized products, provide customer support, and facilitate future reorders where appropriate.
Please avoid including unnecessary personal or sensitive information in uploaded artwork or design files.
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## 3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through Shopify and other technologies used to operate and understand our website.
This information may include:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website or source
- Website interactions
- Approximate location derived from technical information
- Cookie and similar technology information
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## 4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Create and personalize products
- Prepare digital proofs
- Communicate regarding orders
- Arrange shipping or local pickup
- Provide customer service
- Process payments
- Detect or prevent fraud and misuse
- Maintain business, tax, and accounting records
- Improve our website, products, and customer experience
- Comply with applicable legal and regulatory requirements
Where permitted by law and with any consent required by applicable law, we may also use contact information to send marketing communications.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.
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## 5. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce infrastructure used to operate our store and may process personal information in connection with website visits, checkout, payments, order management, security, and other ecommerce functions.
Shopify's handling of personal information is also governed by its applicable privacy policies.
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## 6. Payment Processing
Payments are processed using the payment methods and payment providers made available through our Shopify store.
Payment information may be collected and processed directly by Shopify or the applicable payment provider.
Kippush does not directly store complete credit or debit card numbers on its own servers.
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## 7. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the operation of the store and may also use technologies for analytics, functionality, security, and marketing purposes.
Depending on the technology involved and applicable law, your consent may be requested before certain non-essential technologies are activated.
You may also be able to manage certain privacy and cookie preferences through the options provided on our website or through your browser settings.
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## 8. Analytics
We may use analytics services, including Shopify Analytics and Google Analytics, to better understand how visitors interact with our website and to improve our services.
These services may process information such as device information, website interactions, traffic sources, and other technical information.
The availability and operation of analytics technologies may depend on your privacy preferences and applicable consent requirements.
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## 9. When We Share Information
We may disclose personal information to service providers when reasonably necessary to operate our business and provide our services.
These providers may include:
- Shopify and ecommerce technology providers
- Payment processors
- Shipping and delivery providers
- Website and hosting service providers
- Analytics providers
- Professional advisers and service providers
- Government, regulatory, or legal authorities where required or permitted by law
We do not sell personal information for monetary consideration.
Service providers are permitted to process information only as appropriate for the services they provide and subject to applicable legal requirements.
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## 10. Customer Artwork and Design Files
Customer-provided artwork, logos, images, and design files may be retained after an order is completed for purposes including:
- Customer service
- Order records
- Reorders
- Resolving production issues
- Meeting applicable legal or business recordkeeping requirements
You may contact us to request deletion of eligible design files or personal information.
Some information may need to be retained where required or permitted by law.
We will not use customer-provided logos, photographs, or artwork for public marketing or promotional purposes without appropriate authorization.
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## 11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on factors including:
- Order and customer service requirements
- Accounting and tax obligations
- Legal requirements
- Fraud prevention
- Dispute resolution
- Reorder requests
When personal information is no longer required, it will be handled in accordance with our applicable retention and destruction practices.
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## 12. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
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## 13. Processing Outside Quebec
Some service providers used by Kippush, including ecommerce, payment, analytics, technology, or shipping providers, may process or store personal information outside Quebec or Canada.
When personal information is communicated outside Quebec, we handle such communications in accordance with applicable privacy requirements.
Information processed in another jurisdiction may also be subject to the laws of that jurisdiction.
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## 14. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where applicable
- Request deletion or cessation of dissemination in circumstances provided by law
- Ask questions about how your personal information is collected, used, or disclosed
- Submit a privacy-related complaint
Certain rights may be subject to legal exceptions or record-retention requirements.
To exercise a privacy right, please contact our Privacy Officer using the information below.
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## 15. Privacy Complaints
If you have a concern or complaint regarding the way Kippush handles personal information, please contact our Privacy Officer.
We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.
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## 16. Children
Kippush products may be purchased for children's events, but our online store is intended for use by adults making purchases or inquiries.
We do not knowingly solicit personal information directly from children through our online store.
Parents and guardians should avoid submitting unnecessary personal information about children when personalizing a product.
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## 17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, or legal obligations.
When this Privacy Policy is updated, the revised version will be posted on this page with a new "Last Updated" date.
Where required by applicable law, we will provide appropriate notice of material changes.
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## 18. Privacy Officer
Questions, requests, or complaints regarding personal information may be directed to:
Privacy Officer
Kippush
Laval, Quebec, Canada
Email: info@kippush.ca
Website: kippush.ca