Shipping policy
# SHIPPING POLICY
Last Updated: August 28, 2026
Thank you for shopping with Kippush.
This Shipping Policy explains how orders are processed, produced, shipped, and delivered.
## Shipping Locations
Kippush currently ships within:
- Canada
- United States
At this time, we do not ship to other international destinations.
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## Order Processing
Most personalized and custom orders require production before shipment.
Production times vary depending on the product, order quantity, customization requirements, and current production volume.
Production does not begin until all required order information has been received and, where applicable, the customer has approved the digital proof.
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## Custom Kippahs
Custom kippah orders typically follow this process:
1. Your order is placed.
2. A digital proof is prepared for your review.
3. You review and approve the design.
4. Production begins after approval.
Once the digital proof has been approved, most custom kippah orders are produced within 1–3 business days.
Production times may vary depending on order quantity, design complexity, inventory availability, and current production volume.
If your order is needed for a specific event date, we recommend contacting us before ordering so we can confirm the expected production and delivery timeline.
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## Custom Shawls
Personalized shawls are produced after all required customization information has been received.
Production times may vary depending on the customization requested, order quantity, inventory availability, and current production volume.
If your order is needed by a specific date, please contact us before ordering so we can confirm the expected timeline.
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## Bulk Orders
Bulk production times depend on order quantity, artwork, inventory availability, and current production volume.
Because we keep blank kippahs in stock locally, many bulk orders can be produced quickly after artwork approval.
Customers ordering for a Bar Mitzvah, Brit Milah, wedding, synagogue, organization, corporate event, or other time-sensitive occasion are encouraged to contact us before ordering so we can confirm the expected production and delivery timeline.
For larger custom orders, additional proofing or sample options may be available upon request.
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## Shipping Methods
Available shipping options may include:
- Ground Shipping
- Express Shipping
Available carriers may include:
- Canada Post
- UPS
- Purolator
Available shipping methods, carriers, and rates may vary depending on the destination and are displayed during checkout when available.
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## Shipping Charges
Shipping charges are calculated at checkout.
Shipping costs are based on factors including:
- Destination
- Package size
- Package weight
- Shipping method selected
Any promotional free shipping offers, if available, are provided at Kippush's discretion and may be subject to specific terms or minimum order requirements.
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## Express Shipping
Express shipping affects transit time after an order has been completed and shipped.
Selecting an express shipping method does not reduce production or proof-approval time.
If you have an urgent deadline, please contact us before placing your order so we can confirm whether your requested timeline is possible.
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## Local Pickup
Local pickup may be available in Laval, Quebec.
Pickup is available by appointment only.
Customers will receive pickup instructions when their order is ready.
Please do not arrive without a scheduled pickup appointment.
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## Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an order is returned because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be re-shipped.
Kippush is not responsible for delays resulting from inaccurate customer-provided shipping information.
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## Lost, Delayed, or Damaged Shipments
Once an order has been shipped, delivery is handled by the selected carrier.
If a shipment is lost, damaged, or significantly delayed, please contact us as soon as possible.
We will assist in opening and managing a claim with the carrier where appropriate.
Carrier investigations and claim resolutions are subject to the policies and procedures of the applicable shipping provider.
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## Customs, Duties, and Import Charges
For shipments to the United States, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or government charges, unless otherwise stated at checkout.
These fees are not included in product prices or shipping charges unless expressly stated.
Customs processing may also affect estimated delivery times.
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## Delivery Estimates
Delivery dates and transit times are estimates only.
Delivery may be affected by factors including:
- Weather conditions
- Carrier delays
- High shipping volumes
- Customs processing
- Holidays
- Incorrect shipping information
- Events beyond our reasonable control
Kippush does not guarantee delivery dates unless a specific arrangement has been expressly confirmed in writing.
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## Contact Us
If you have questions about shipping, production times, bulk orders, or an upcoming event deadline, please contact us.
Kippush
Website: kippush.ca
Email: info@kippush.ca
Laval, Quebec, Canada